Delivery, Refund & Return Policy
The returned goods/products should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Swiss Origin Aesthetic Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within Swiss Origin Aesthetic Sdn Bhd after the confirmation.
To initiate a refund or stock exchange, please e-mail sc@swissorigin.com.my with your:
1. Order number
2. Brief description/reasoning of return/exchange
3. Photo evidence of defective stock
After review of your request, Swiss Origin Aesthetic Sdn Bhd will respond within three (3) working days.
Swiss Origin Aesthetic Sdn Bhd offers free delivery to any street address in Malaysia. We do not deliver to P.O Box addresses.
Our website does not support international orders at the moment, so if you are an international buyer keen on placing an order, please contact us at via email us at inquiry@swissorigin.com.my with your details.
We offer free shipping for all orders within Malaysia, however, please do note that some specific products has a minimum order quantity for each order. More details can be found on individual product pages.
If you are looking for bulk purchases, please contact us via email us at inquiry@swissorigin.com.my for more information.
We strive to deliver your purchased products in the shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.
The average delivery lead time is 1-3 business day(s) if an order is placed before 11:00am Monday to Friday (excluding Public Holidays).
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.